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Frequently Asked Questions

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01 Plant Care
02 Potted Faux Plants
03 Pots
04 Workshops
05 Installations
06 Corporate Services
07 Refund & Exchanges
08 Shipping & Delivery
09 General Enquiries

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01 Plant Care

Plant Care

When do I know if I can repot my plant?
Your plant will give you a few clear signs! Look out for roots growing out from the drainage hole, soil has sinked considerably and an increase in frequency of watering. As a general rule, most plants love a slightly bigger home every 1 or 2 years.
Should I trim my plant?
Yes, absolutely! Trimming/pruning is like giving a fresh haircut to your plant. It encourages the plant to grow back fuller and helps to neaten up the plant.

Always snip off any leaves that have completely turned yellow, brown, or crispy. These won't turn green again, and removing them signals the plant to redirect its energy into growing shiny new leaves instead.
Do I need to fertilise my plant regularly?
Not necessarily! Fertilisers are more of a vitamin boost rather than actual food (plants make their own food using sunlight!). But if you want to accelerate its growth and see bigger, lusher leaves, a little fertiliser can definitely give it that extra push. Otherwise, your plant can and will do perfectly fine without it.

Never fertilise a plant that is undergoing stress, wilting, or root rot. Fertiliser is meant to boost a healthy plant, not rescue a sick one!
How often should I water my plant?
Watering frequency varies depending on the plant, potting mix, and lighting environment. We recommend checking the soil moisture with a chopstick before watering or refer to the plant’s care guide on our website!
Can I overwater my plant?
Yes, it’s possible. Overwatering is one of the most common causes of unhealthy plants. Always allow the potting mix to reach the recommended moisture level before the next watering cycle.
My plant dropped a few leaves. Is this normal?
Yes. It's common for plants to experience minor leaf drop after transport or when adjusting to its new environment. Given time and proper care, most plants will recover and begin producing new growth.

Potted Faux Plants

How realistic are Soilboy’s faux plants?
Our realistic faux plants are carefully curated for their lifelike textures, natural colours, and organic forms. Each potted artificial plant is designed to capture the beauty of real greenery, offering a sculptural addition to homes, offices, and commercial interiors in Singapore without the upkeep of live plants.
Do Soilboy’s potted faux plants require maintenance?
Our potted faux plants require minimal maintenance, making them ideal for busy lifestyles and indoor spaces. Simply remove dust with a soft cloth or gently wipe the leaves with a damp cloth when needed. Unlike live plants, faux plants require no watering, pruning, or sunlight.
Can I place my potted faux plants outdoors?
We recommend placing our faux plants indoors or in sheltered areas. Prolonged exposure to direct sunlight and rain may cause fading or deterioration over time. For lasting beauty, our realistic faux plants are best suited for indoor spaces away from harsh weather conditions.
Are Soilboy’s faux plants suitable for homes, offices, and commercial spaces in Singapore?
Yes! Our realistic potted faux plants are ideal for residential interiors, offices, retail stores, cafés, and commercial spaces in Singapore. They bring a natural, sculptural presence to environments where maintaining live plants may be challenging, offering a low-maintenance greenery solution without compromising on aesthetics.
Can I customise the pot or styling of my faux plant?
Our potted faux plants are thoughtfully paired with planters to complement their natural forms. For custom faux trees, plant installations, or specific styling requirements for residential and commercial spaces in Singapore, please email us to explore the available options and discuss your project in more detail.

Pots

Do Soilboy pots come with drainage holes?
Most of our pots are designed with drainage holes to allow excess water to escape, promoting healthy root growth and preventing waterlogging. Please refer to the individual product descriptions for details.
Do your pots come with saucers?
Not all our pots come with matching saucers. Selected designs have compatible saucers available for purchase separately at our store.
Are Soilboy pots handmade?
Our signature pot collection is designed in-house by Soilboy and handcrafted in South Korea. Each piece reflects our approach to intentional design and craftsmanship. As every pot is handmade, slight variations in colour, texture and finishing make each piece unique.
How do I choose the right pot size for my plant?
We recommend selecting a pot based on your plant's root system rather than its overall height. Choosing a pot that's too large may cause the potting mix to retain excess moisture. If you're unsure, visit our store and let our plant specialists help you find the right fit.
Can I have my plant repotted into a Soilboy pot?
Absolutely! Bring your plant to our store and our plant specialists can help you select a suitable pot and repot it. Repotting services are available at an additional fee, depending on the size of your plant and pot.
How do I care for and clean my Soilboy pot?
Gently wipe your pot with a soft, damp cloth to remove dust and dirt. Avoid harsh chemicals or abrasive cleaning tools that may damage its surface. For unglazed ceramic pots, natural watermarks and mineral deposits may develop over time as part of the material's natural ageing process

Workshops

Do I need any prior experience to join a workshop?
Not at all! Our workshops are designed for beginners and plant enthusiasts alike. Our plant specialists will guide you through each step, making it easy and enjoyable to learn something new.
What is included in the workshop?
Each workshop includes the plants, materials and tools required for the session. You'll enjoy a hands-on experience and take home your own creation. Inclusions may vary depending on the workshop selected.
How long does each workshop last?
Most of our workshops last between 1 and 2 hours, depending on the activity. Please refer to the individual workshop description for the exact duration.
Can I bring my creation home after the workshop?
Absolutely! Everything you create during the workshop is yours to take home. We'll also share essential plant care tips to help you care for your new creation.
Can I cancel or reschedule my workshop booking?
Workshop bookings are subject to our cancellation and rescheduling policies. Guest-instructor & Collaboration workshops are non-refundable. Please contact our team in advance if you need assistance with your booking.
Do you offer private or corporate workshops?
Yes! We offer private and corporate workshops tailored to your group. Whether it's a team-building activity, private gathering or special event, get in touch with us and share your preferred date, group size and budget. Our team will explore the possibilities with you.

Installations

What types of landscape design and plant installations does Soilboy offer?
Soilboy specialises in landscape design, custom planter boxes, bonsai installations, and curated greenery for residential and commercial spaces. From balconies and private courtyards to retail stores, offices, and hospitality spaces, we create thoughtful environments that bring nature and design together.
Does Soilboy provide both live and artificial plant installations?
Yes. We work with both live plants and hyper-realistic artificial greenery, depending on the environment, lighting conditions, and design requirements. Our approach considers aesthetics, practicality, and long-term maintenance to ensure each installation complements its surroundings.
Can Soilboy design a landscape design to fit my space?
Absolutely. Every space has its own character and limitations. We design custom planter boxes, curate plant selections, and incorporate elements such as rocks, lighting, and sculptural features to create a cohesive landscape that feels naturally integrated into the architecture.
How much does a landscape design or plant installation cost?
The cost varies depending on the scale, design complexity, plant selection, materials, and installation requirements. Each project is individually assessed, allowing us to propose a design that aligns with your space, vision, and budget.
What is the process of engaging Soilboy for a landscape or plant installation project?
Begin by sharing your project details, including photos, dimensions, location, and design requirements. Our team will review your enquiry, discuss the possibilities, and advise on the next steps. Depending on the project, the process may involve site assessment, concept development, plant and material selection, fabrication, and installation.

Corporate Services

Does Soilboy offer bulk plant orders and corporate plant gifts in Singapore?
Yes. Soilboy offers bulk plant orders and curated corporate plant gifts in Singapore for company events, employee appreciation, client gifting, and brand activations. Choose from our selection of plants and pots, with customisation options to suit your brand identity, occasion, and budget.
Can Soilboy create custom-branded plant pots with company logos?
Yes. Soilboy offers custom-branded plant pots for corporate gifting, promotional campaigns, and branded merchandise. We can explore incorporating your company logo, brand colours, and design elements to create personalised plant gifts that reflect your brand identity. Customisation options are subject to design requirements and order quantities.
Does Soilboy provide personalised plant tags for corporate gifts and events?
Yes. Soilboy offers custom-branded plant tags featuring company logos, personalised messages, and plant care information. Ideal for corporate plant gifts, event giveaways, and marketing campaigns, these tags add a thoughtful branded touch while creating a lasting connection with recipients.
Does Soilboy organise corporate plant workshops and team-building activities in Singapore?
Yes. Soilboy conducts hands-on corporate plant workshops and group workshops in Singapore, suitable for team-building activities, employee engagement, and private events. Participants can explore plant styling and care while creating their own plant arrangements to take home. Our workshops bring teams together through creativity and a shared appreciation for nature.
Can Soilboy customise plant workshops for brand activations and corporate events?
Yes. Soilboy collaborates with businesses to create brand-led plant workshops and interactive experiences for product launches, marketing campaigns, customer engagement, and corporate events in Singapore. From workshop concepts to plant and material selection, we tailor each experience to complement your brand identity and event objectives.

Refund & Exchanges

Can I refund or exchange my plant
Because plants are live, perishable items, we are unable to accept returns or exchanges once the plant has left the shop. Once a plant has entered into its new home, its health depends entirely on its new environment (like light and watering habits) which is out of our hands, so we cannot take responsibility for its care after purchase.

Exchange is available for non-live items within 7 days of purchase. Please note that we reserve the right to decline an exchange if the item is returned to us in an unfavourable or unsellable condition.
My plant is struggling a couple of weeks later. Can I get a refund?
Because plants are living organisms, we cannot offer refunds once they have been in a new environment for a few weeks. A plant's long-term health depends entirely on the care, light, and watering it receives in its new home, which is out of our control.

However, we don't want you to go through it alone! We are always happy to assist you the best we can. Reach out to us if you have any questions.
What if I received the wrong item?
While we take every care in packing your order, mistakes can happen. If you've received the wrong item, please contact us within 24 hours of receiving your order with your order number and photos, and we'll be happy to assist.
What if my plant arrives damaged?
If your plant arrives damaged during delivery, please contact us within 24 hours of receiving your order and include clear photos of the plant and packaging. We'll assess the issue and work with you on an appropriate solution.
Can I cancel my order?
Orders can only be cancelled before they have been prepared for dispatch or collection. Once your order has been processed, we may not be able to accommodate cancellation requests.

Shipping & Delivery

Do you ship internationally?
We do not ship our live plants internationally due to strict customs regulations and the fragile nature of shipping live items.

However, our pots and merchandise are available worldwide! If you are located outside of Singapore and have your eye on our accessories, please reach out to us directly via Instagram DM or drop us an email. Our team will gladly calculate the international shipping rates and help you complete your order.
When will ____ be back in stock?
The best way to stay in the loop is to keep a close lookout right here on our website or follow us on Instagram for the latest updates.

Have a specific question about an item? Feel free to drop us a DM!
Can I visit your experience store?
Yes! Our experience store is located at 46 Kim Yam Rd, #02-07/08, Singapore 239351. See you there!
When will I receive my purchase?
Most orders are delivered within 3–5 working days. If you've selected a preferred delivery date during checkout, we'll deliver your order on that date instead.
What to do when I receive my purchase?
Once your plant arrives, carefully remove it from its packaging as soon as possible. The packaging is designed to protect the plant during transit and should not be used for long-term storage, as limited airflow may cause unnecessary stress.

Afterwards, place your plant in a suitable location and allow it time to acclimatise to its new environment.

General Enquiries

Will my plant look exactly like the one on the website?
Just like us, every plant is a unique individual! There will naturally be slight variations in both height and overall shape as compared to the photos. But we’d always hand-picked the best looking plant for your order!
Can I bring my plant down for repotting?
Yes, we do offer repotting services and would be happy to assist you with your plant’s needs!
Do you have non-toxic plants?
Yes, we offer a range of plants that are suitable for homes with pets or children and we would recommend dropping by our New Bahru experience store to allow us to better assist you!
Will my plant come potted?
Yes. Your plant will be repotted into your chosen planter using Soilboy's Signature Potting Blend before being carefully delivered to your doorstep.
Do your planters include a saucer?
Selected planters do include a matching saucer. Otherwise, you may opt to purchase a separate saucer if the selected planter doesn’t include a matching saucer. Please refer to the product description to see what's included.