Privacy Policy

Last Updated: 5 November 2026

This Privacy Policy explains how Soilboy Pte. Ltd. ("Soilboy", "we", "us" or "our") collects, uses, discloses, stores and protects personal information when you visit our website, make a purchase, create a customer account, participate in a workshop, enquire about our services or otherwise interact with us.

Our website and online store are powered by Shopify, enabling us to offer our products and services to customers in Singapore and internationally (collectively, the "Services").

We are committed to handling personal information responsibly and in accordance with applicable data protection laws, including Singapore's Personal Data Protection Act 2012 ("PDPA") and other privacy laws where applicable.

By accessing or using our Services, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by law, we will obtain it through appropriate means.

Depending on how you interact with Soilboy, we may collect or process the following information:

• Online Purchases - Name, contact details, billing and delivery addresses, order information and payment confirmation
• Customer Accounts - Account identifiers, preferences, saved addresses and purchase history
• Workshops and Events - Participant details, contact information and booking requirements
• Landscaping and Installations - Contact information, project location, images, measurements and project requirements
• Corporate Services - Contact details, business information and service requirements
• Marketing Subscriptions - Email address and communication preferences
• Website Browsing - IP address, device information, cookies, browsing activity and online identifiers
• Customer Enquiries - Contact details, correspondence and information voluntarily provided

Payment information may be collected and processed by Shopify and authorised payment service providers. The information available to Soilboy depends on the payment services used.

We collect personal information reasonably necessary for the purposes described in this Privacy Policy, or as otherwise permitted or required by applicable law.

We may collect personal information directly from you, automatically through our website, or from Shopify, service providers and other third parties where permitted by law.

We use this information to:

• Process payments, purchases, deliveries, returns and exchanges.
• Create and manage customer accounts.
• Respond to enquiries and provide customer support.
• Prepare quotations and coordinate landscaping, installation, workshop and corporate services.
• Maintain and improve our website, products and customer experience.
• Send marketing communications where consent has been obtained or another applicable legal basis permits.
• Prevent fraud, protect our Services and comply with legal obligations.

Where applicable law requires a legal basis for processing personal information, we may rely on the performance of a contract, legitimate interests, consent or compliance with legal obligations, as appropriate.

For personal information subject to Singapore's PDPA, we collect, use and disclose information based on consent, deemed consent or an applicable exception under the PDPA.

Where required by applicable law, we obtain consent before collecting, using or disclosing personal information.

With your consent or where otherwise permitted by law, we may send communications about new plant collections, product launches, workshops, events, promotions and other Soilboy offerings.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our communications or by contacting hello@soilboy.com.

You may also withdraw consent for certain uses of your personal information by contacting us. We will inform you of the likely consequences where applicable and process your request in accordance with relevant legal requirements.

Withdrawal of consent may affect our ability to provide certain products or services but does not affect processing already lawfully carried out or otherwise permitted or required by law.

We will comply with applicable electronic marketing requirements, including Singapore's Do Not Call provisions where relevant.

Essential communications relating to orders, accounts and services may continue where necessary and permitted by law.

We may disclose personal information to third parties where reasonably necessary to operate our business, provide our Services or comply with applicable law.

These may include:

• Shopify and Technology Providers: To operate our website, customer accounts and e-commerce services.
• Payment Service Providers: To process transactions, verify payments and facilitate refunds.
• Delivery and Logistics Partners: To arrange deliveries, collections and order fulfilment.
• Service Providers and Contractors: To coordinate landscaping projects, installations, workshops and other services.
• Marketing and Analytics Partners: To support advertising, marketing communications and website analytics where applicable.
• Professional Advisers and Authorities: Where necessary for legal compliance, dispute resolution or the protection of our rights.

Personal information may also be disclosed in connection with a proposed or completed merger, acquisition, restructuring or similar business transaction where permitted by law.

We take reasonable steps to ensure that service providers handling personal information on our behalf are subject to appropriate data protection obligations.

Our online store is hosted by Shopify, which collects and processes personal information relating to your access to and use of our website to provide, maintain, secure and improve the Services.

Information submitted through our website may be transmitted to Shopify and its authorised service providers, including parties located outside your country of residence.

Shopify offers enhanced services that may use information about interactions with Soilboy, other merchants and Shopify to support features such as fraud prevention, personalisation, analytics and advertising.

Where these features are enabled, Shopify may process personal information obtained through interactions with our store, other merchants and Shopify. For processing carried out by Shopify for its own purposes, Shopify is responsible for handling that information in accordance with its applicable privacy policies.

For more information, please refer to:

Shopify Consumer Privacy Policy

Shopify Privacy Portal

Our website uses cookies and similar technologies to support website functionality, improve the shopping experience and understand how visitors interact with our Services.

These technologies may be used to:

• Maintain shopping cart and checkout functionality.
• Support customer account access.
• Remember website preferences.
• Analyse website traffic and performance.
• Understand product and website interactions.
• Support personalised content and advertising where applicable.

Some cookies are necessary for the website to operate, while others support analytics, personalisation and marketing.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

You may manage cookies through your browser settings and, where available, the privacy or cookie preference controls provided on our website.

Disabling certain cookies may affect website functionality.

Soilboy is based in Singapore and serves customers locally and internationally. We respect the privacy rights of our customers and handle personal information in accordance with applicable data protection laws.

Depending on your country or region and the laws applicable to our processing activities, you may have rights including:

• Access: Request access to personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of personal information, subject to applicable legal requirements and retention obligations.
• Withdrawal of Consent: Withdraw consent for certain uses of your personal information.
• Restriction or Objection: Request restrictions on or object to certain processing activities where permitted by law.
• Data Portability: Request a copy of your information in a commonly used format or its transfer where applicable.
• Marketing and Advertising Choices: Opt out of promotional communications and certain targeted advertising or data-sharing activities.
• Complaints: Raise concerns with us or lodge a complaint with a relevant data protection authority where permitted by law.

These rights may vary depending on applicable laws and are subject to relevant conditions, limitations and exceptions.

To exercise your rights, contact hello@soilboy.com. We may request information to verify your identity before processing your request.

We will respond in accordance with applicable legal requirements and will not unlawfully discriminate against individuals for exercising their privacy rights.

For information about personal information processed independently by Shopify, please visit Shopify's Privacy Portal.

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, collection, use, disclosure, modification, disposal and other similar risks.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for purposes including:

• Maintaining customer accounts and transaction records.
• Providing customer support and managing ongoing services.
• Meeting accounting, tax and legal obligations.
• Resolving disputes and enforcing agreements.

Retention periods depend on the type of information, the purpose of processing and applicable legal requirements.

When personal information is no longer required for business or legal purposes, we will cease retaining it or take reasonable steps to ensure that it can no longer be associated with an identifiable individual, in accordance with applicable law.

Where a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including notification obligations where required.

As Soilboy uses Shopify and other service providers, personal information may be transferred to, stored in or processed in countries outside Singapore or your country of residence.

Where personal information is transferred outside Singapore, we will take appropriate steps to comply with the transfer requirements under the PDPA, including ensuring that transferred information receives a standard of protection comparable to that required under the PDPA.

Where other applicable data protection laws impose additional international transfer requirements, we will use appropriate safeguards or legally recognised transfer mechanisms as required.

These may include applicable adequacy decisions, contractual safeguards or other mechanisms permitted by relevant law.

You may contact us for further information about applicable international transfer safeguards.

Our website and services are intended for general audiences and are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

Where parental or guardian consent is required, we will take appropriate steps to obtain it.

If you believe a child has provided personal information without the required consent, please contact hello@soilboy.com so that we can review the matter and take appropriate action.

Our website may contain links to third-party websites, social media platforms, payment services and other external services.

These third parties may operate independently and maintain their own privacy policies and terms of use. We encourage you to review their privacy practices before providing personal information.

Soilboy is not responsible for the privacy practices, content or security of third-party websites that we do not control.

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, legal requirements or privacy practices.

Any revised version will be published on our website with an updated "Last Updated" date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.