Terms & Conditions

Last Updated: 5 November 2026

Welcome to Soilboy. This website is operated by Soilboy Pte. Ltd. (“Soilboy”, “we”, “us” or “our”), a company registered in Singapore.

These Terms & Conditions (“Terms”) govern your access to and use of our website, online store, products and services, including purchases made through soilboy.com.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By accessing our website, creating an account or placing an order, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree with these Terms, please refrain from using our website or services.

These Terms apply to customers in Singapore and internationally, subject to any mandatory rights and protections under applicable law.

You agree to provide accurate, current and complete information when creating an account, placing an order or communicating with us.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account. Please notify us promptly if you suspect unauthorised access.

You must not use our website for unlawful, fraudulent or harmful purposes, including attempting to interfere with its security, functionality or other users.

We reserve the right to restrict or suspend access to our website or services where reasonably necessary to protect our business, customers or systems, subject to applicable law.

Soilboy offers a curated selection of living plants, bonsai, pots, accessories, artificial plants and related products.

Living Plants

Every living plant is unique. Natural variations in size, shape, trunk structure, foliage, colour and growth patterns are inherent characteristics of living products.

We make reasonable efforts to ensure that product descriptions and photographs accurately represent the products offered. Where a listing explicitly identifies a photograph as the actual product, the photographed plant is the item offered for sale, subject to natural changes over time.

Living plants may undergo natural changes, including leaf shedding, changes in foliage, seasonal growth and acclimatisation responses.

Plant health and longevity depend on factors including lighting, watering, temperature, humidity, ventilation and ongoing care. Soilboy does not guarantee the continued health, growth or survival of living plants after purchase where deterioration results from environmental conditions, improper care or other circumstances beyond our reasonable control.

Pots, Accessories & Artificial Plants

Product colours, finishes, textures and dimensions may vary slightly due to manufacturing processes, material characteristics and screen settings.

Handmade products may feature natural variations and minor imperfections that form part of their individual character, provided they do not constitute defects or failures to meet applicable product requirements.

We reserve the right to update product descriptions, specifications and availability without prior notice. Such changes will not retrospectively alter confirmed orders without an appropriate legal or contractual basis.

Nothing in this section excludes your rights in relation to defective, misrepresented or non-conforming products under applicable law.

All orders are subject to product availability, payment verification and acceptance by Soilboy.

An order confirmation acknowledging receipt of your order does not necessarily constitute final acceptance. We reserve the right to decline or cancel orders for legitimate reasons, including stock unavailability, suspected fraud, payment issues or obvious pricing errors.

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled items and any associated delivery charges that are no longer applicable.

Prices are displayed in the currency indicated at checkout. Applicable taxes, delivery charges and other fees will be disclosed before payment where required by law.

Prices and promotions may change without notice, but changes will not affect confirmed orders except as permitted by law or agreed with the customer.

Customers are responsible for ensuring that their billing, delivery and contact information is accurate.

For international purchases, currency conversion charges and foreign transaction fees may be imposed by your payment provider and are outside Soilboy's control.

Soilboy offers delivery and collection options subject to product eligibility, location and availability.

Local Delivery

Estimated delivery periods are provided for guidance and may vary depending on product availability, order requirements, delivery schedules and circumstances beyond our reasonable control.

Customers must provide accurate delivery information and ensure reasonable access to the delivery location.

Additional delivery charges may apply where delivery cannot be completed due to incorrect information, restricted access, recipient unavailability or other circumstances attributable to the customer. Any applicable charges will be communicated before redelivery is arranged.

Customers should inspect their orders upon receipt and notify us promptly of any incorrect, missing or visibly damaged items, preferably with supporting photographs.

Self-Collection

Customers selecting self-collection will be notified when their orders are ready.

Orders should be collected within the communicated collection period. If collection is delayed, please contact us to discuss available arrangements.

Living plants require ongoing care and suitable holding conditions. Where collection is substantially delayed, we may contact the customer to arrange collection, delivery or another reasonable solution. Any additional storage or care charges must be communicated and agreed upon before being imposed.

International Orders

International shipping is subject to product eligibility, destination restrictions and applicable import regulations.

Customers are responsible for checking destination-country import requirements and paying applicable customs duties, import taxes and clearance charges, unless expressly stated otherwise.

Certain living plants and botanical products may require import permits, phytosanitary certificates or other documentation. Soilboy reserves the right to decline orders that cannot reasonably or lawfully be fulfilled.

Delivery estimates are not guarantees. However, nothing in these Terms excludes remedies available under applicable law for delivery failures, loss or damage.

Risk of loss or damage transfers in accordance with applicable law and the agreed delivery arrangements. Ownership transfers once full payment has been received and any applicable conditions of sale have been satisfied.

We aim to provide accurate product information and ensure that items are supplied in the condition described.

Living Plants & Bonsai

Due to their perishable and living nature, purchases of living plants and bonsai are generally not eligible for change-of-mind refunds or exchanges once collected or delivered.

Natural growth, acclimatisation, leaf shedding and changes arising from environmental conditions or care practices do not automatically constitute product defects.

Pots, Accessories & Non-Living Products

Eligible pots, accessories and other non-living products may be exchanged within seven (7) days of purchase, provided they are unused, in their original condition and accompanied by proof of purchase.

Exchanges are subject to product eligibility and availability. Refunds for change-of-mind purchases are not generally offered unless expressly agreed by Soilboy.

Pre-Orders

All pre-orders are considered confirmed purchases once payment has been successfully processed and the order has been accepted by Soilboy.

Pre-orders are strictly non-refundable and non-cancellable due to a change of mind.

Estimated arrival and fulfilment dates are provided for reference and may be subject to changes due to supplier availability, production schedules, shipping delays or other circumstances beyond our reasonable control.

If Soilboy is unable to fulfil a pre-order, a full refund will be issued for the affected items.

Customised Products

Custom-made, personalised or specially ordered products may not be eligible for change-of-mind cancellation, return or exchange once production or procurement has commenced, unless otherwise agreed.

Defective or Incorrect Products

If an item is defective, incorrectly supplied or does not conform to applicable legal requirements, please contact us with your order details and relevant supporting information.

We will assess the matter and provide an appropriate remedy in accordance with applicable consumer protection laws.

Nothing in these Terms limits or excludes statutory rights that cannot lawfully be excluded, including those relating to pre-orders, defective goods or non-fulfilment.

For further information, please refer to our published refund and exchange policy.

Soilboy may offer workshops, group experiences, corporate services, customised products, landscape design, plant installations and related services.

Workshop Bookings & Cancellations

All workshop bookings are confirmed upon successful payment.

Customers who wish to cancel or reschedule their workshop due to a change of mind must notify Soilboy at least 72 hours before the scheduled workshop.

Cancellation or rescheduling requests made at least 72 hours in advance will be reviewed in accordance with the applicable booking conditions and are subject to availability.

Cancellations, rescheduling requests or no-shows within 72 hours of the scheduled workshop are non-refundable and will not be eligible for rescheduling due to a change of mind.

If Soilboy cancels a workshop and is unable to offer a suitable alternative, a full refund will be provided.

These conditions do not affect any mandatory rights or remedies under applicable law.

Custom Orders & Corporate Services

Customised products, bulk orders and corporate services may be subject to separate quotations, production timelines, deposits and cancellation conditions.

Once materials have been ordered or production has commenced, cancellation may result in reasonable charges reflecting work performed, committed costs and other recoverable losses, subject to applicable law and the agreed project terms.

Landscape Design & Installation

Landscape design, plant installations and other project-based services may be governed by separate quotations, contracts or written agreements.

Project-specific documents will determine the agreed scope of work, deliverables, payment milestones, variation orders, site responsibilities, warranties and other relevant conditions.

Where a separate signed agreement conflicts with these general Terms, the project-specific agreement will take precedence to the extent of the conflict, subject to applicable law.

All original content on our website, including photographs, product images, written materials, graphics, designs, branding, videos and other creative works, belongs to Soilboy or its respective licensors and is protected by applicable intellectual property laws.

You may access and use our website content for personal, non-commercial purposes.

Reproduction, modification, redistribution or commercial use of our content without prior written permission is prohibited, except where permitted by law.

If you voluntarily submit reviews, photographs, comments or other content to Soilboy, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for purposes reasonably connected with operating, improving and promoting our products and services.

You confirm that you have the necessary rights to submit such content and that its use will not infringe the rights of others.

Any use of personal information contained in submitted content remains subject to our Privacy Policy and applicable data protection laws.

Our website is powered by Shopify and may incorporate third-party services, including payment processors, delivery providers and other technology partners.

Purchases made through our online store are transactions between the customer and Soilboy Pte. Ltd., rather than Shopify. Shopify provides the underlying commerce platform and is not the seller of our products.

Third-party services may be governed by their own terms and privacy policies. We encourage customers to review these where relevant.

We are not responsible for independent third-party websites or services outside our reasonable control, except where responsibility arises under applicable law or our contractual obligations.

Personal information collected through our website is handled in accordance with our Privacy Policy, which explains how we collect, use, disclose, retain and protect personal data.

Soilboy makes reasonable efforts to provide accurate product information, quality products and reliable services.

However, living plants are naturally variable, and outcomes may depend on environmental conditions and care practices beyond our reasonable control.

To the extent permitted by applicable law, Soilboy is not responsible for deterioration, damage or loss resulting from improper care, unsuitable environmental conditions, misuse, unauthorised modifications or circumstances outside our reasonable control.

We do not guarantee uninterrupted or error-free access to our website.

To the extent permitted by law, Soilboy excludes liability for indirect or consequential commercial losses that do not arise naturally from a breach and were not reasonably foreseeable, including certain losses of profits or business opportunities.

Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

Where legally permissible, our liability for a particular claim may be limited to the amount paid for the affected product or service, provided such limitation is fair, reasonable and enforceable in the circumstances.

You agree to be responsible for losses reasonably arising from your unlawful use of our website, infringement of third-party rights or material breach of these Terms, to the extent permitted by applicable law. This does not make you responsible for losses caused by Soilboy's own negligence, breach or unlawful conduct.

Your mandatory consumer rights remain unaffected.

These Terms are governed by and construed in accordance with the laws of Singapore.

Subject to applicable law, disputes arising from these Terms or your use of our services shall be subject to the jurisdiction of the courts of Singapore.

For international customers, nothing in these Terms excludes mandatory consumer protections or legal remedies that apply in your country of residence where those rights cannot lawfully be waived.

We encourage customers to contact us directly regarding any concerns so that we can seek a fair and reasonable resolution before formal proceedings become necessary.